Shipping policy
Shipping Policy
Kafur Fragrances
📧 Email: kafurattarperfumes@gmail.com
📞 Phone: 03106343795
📍 Address: Main Bazar Awan Market, Lahore, Pakistan
At Kafur Fragrances, we are committed to delivering your fragrances safely, quickly, and reliably across Pakistan. This Shipping Policy explains our order processing, delivery charges, estimated delivery times, Cash on Delivery (COD), tracking, delays, and other important shipping information.
1. Nationwide Delivery
We currently offer delivery across Pakistan, including major cities, smaller cities, towns, and selected remote areas.
Orders are shipped through trusted courier services depending on the delivery location, parcel weight, service availability, and other logistical factors.
Courier services may include TCS, Leopards, M&P/Trax, PostEx, or another suitable courier partner.
2. Order Processing Time
Orders are normally processed within 1–2 business days after successful order confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
Once your order has been dispatched, you will receive your tracking information when available.
Important:
Order processing time is separate from delivery time.
For example, if an order takes 1–2 business days to process and 2–5 business days to deliver, the total time from order placement may be approximately 3–7 business days.
3. Estimated Delivery Time
Estimated delivery times within Pakistan are:
| Delivery Area | Estimated Delivery |
|---|---|
| Lahore / Same City | 1–2 Business Days |
| Major Cities | 2–3 Business Days |
| Other Cities | 3–5 Business Days |
| Remote / Extended Areas | 5–7 Business Days |
These are estimated, not guaranteed delivery times. Actual delivery may vary depending on the courier, destination, weather, holidays, security conditions, and other circumstances.
Courier services commonly offer next-day or 1–2 business-day service between major cities, while tier-2, tier-3 and remote locations can take longer.
4. Shipping Charges
Shipping charges depend on the destination, parcel weight, courier service, COD requirements, and applicable courier surcharges.
Indicative Domestic Shipping Rates
| Shipment Type | Approx. Shipping Charges |
|---|---|
| Same City / Lahore | Rs. 150–250 |
| Major Cities | Rs. 200–300 |
| Other Cities | Rs. 250–350 |
| Remote Areas | Rs. 300–500+ |
| Additional Weight | May incur additional charges |
These rates are indicative estimates only. Actual courier charges can vary according to weight, destination, courier account, fuel surcharge, COD charges, taxes, and other applicable fees.
The shipping amount displayed at checkout, where applicable, will be the applicable amount for your order.
5. Cash on Delivery (COD)
Cash on Delivery may be available for eligible locations across Pakistan.
For COD orders:
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Please provide your correct name, phone number, and complete delivery address.
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Our team or courier may contact you to confirm your order.
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Please keep the required amount available when the courier arrives.
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COD availability may vary by location.
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Additional COD handling charges may be included in the courier's shipping cost.
COD charges vary between courier companies and may be calculated as a fixed amount or percentage of the collected order value.
6. Tracking Your Order
After your order has been dispatched, a tracking number may be provided through:
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SMS
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WhatsApp
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Email
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Order confirmation/update
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Customer support
You can use the tracking number on the relevant courier's official tracking system to check your shipment status.
Please note that tracking information may take some time to appear after the parcel has been handed over to the courier.
7. Reasons for Delivery Delays
Although we work to dispatch orders as quickly as possible, delivery delays can occasionally occur due to circumstances outside our direct control.
Possible reasons include:
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Incorrect or incomplete delivery address
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Incorrect phone number
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Customer unavailable at the delivery address
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Customer not answering courier calls
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Courier operational delays
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High order volume
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Public holidays
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Weekends
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Weather conditions
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Heavy rain or flooding
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Road closures
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Traffic or transportation problems
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Security restrictions
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Strikes or local disruptions
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Remote-area delivery limitations
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Courier hub or sorting delays
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Failed delivery attempts
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Address verification issues
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Unexpected logistical problems
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Force majeure or other circumstances beyond our control
During major sales, Ramadan, Eid, public holidays, or other periods of exceptionally high demand, delivery may take longer than the normal estimated timeframe.
8. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information.
Please make sure your order contains:
Full Name + Complete Address + City + Area + Active Phone Number
Kafur Fragrances is not responsible for delays caused by an incorrect, incomplete, or unverifiable address or phone number.
If a parcel is returned because the customer provided incorrect information or could not be reached, additional shipping charges may apply if the customer requests re-shipment.
9. Failed Delivery Attempts
Courier companies normally make delivery attempts and may contact the customer by phone.
If you miss a delivery call or are unavailable, the courier may:
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Attempt delivery again
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Hold the parcel at a nearby courier facility
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Contact you for address confirmation
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Return the parcel to us after unsuccessful attempts
Customers should remain available on the provided phone number until the order is successfully delivered.
10. Returned / Refused COD Orders
If a customer refuses a COD parcel without a valid reason, repeatedly fails to receive the parcel, or provides incorrect delivery information, the parcel may be returned to Kafur Fragrances.
In such cases, the customer may be responsible for applicable delivery and return-to-origin shipping costs.
Future COD orders may also be subject to additional verification.
11. Remote Areas
Some locations may be classified as remote or extended delivery areas by the courier.
Remote-area shipments may:
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Take additional time
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Have higher shipping charges
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Require an additional delivery attempt
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Be delivered through a different courier service
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Have limited COD availability
If additional charges are required for a particular location, we may contact the customer before dispatch.
12. Weight & Volumetric Charges
Courier companies may calculate shipping charges using either the actual weight or volumetric weight of a parcel, depending on the courier's applicable tariff.
For bulky packages, the courier may charge according to volumetric weight rather than actual weight.
A commonly used volumetric-weight formula is:
Length × Width × Height ÷ 5000
The higher applicable weight may be used for billing.
13. Damaged Packages
We carefully pack our fragrances before dispatch.
If your package appears severely damaged, opened, leaking, or tampered with at the time of delivery:
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Inform the courier immediately.
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Take clear photos/videos of the package before opening it where possible.
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Contact Kafur Fragrances as soon as possible.
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Keep the original packaging and shipping label.
Damage claims may require photographic/video evidence and must be reported promptly.
14. Missing or Lost Shipment
If your tracking information shows an unusual delay or the parcel appears to be lost, please contact us.
We will coordinate with the relevant courier company to investigate the shipment.
Investigation and resolution times depend on the courier's procedures.
15. Delivery Address Changes
If you need to change your delivery address after placing an order, contact us as soon as possible at:
📧 kafurattarperfumes@gmail.com
📞 03106343795
Address changes may not be possible after the parcel has already been dispatched.
Additional charges may apply if the courier has already processed the original shipment.
16. Delivery to Another Person
If someone else will receive your order on your behalf, please ensure they are aware of the order and have the required payment amount available for COD orders.
Kafur Fragrances is not responsible for delays caused by the recipient being unavailable.
17. Shipping During Holidays
Orders placed during:
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Fridays/weekends
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Public holidays
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Eid holidays
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Ramadan peak periods
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Major promotional campaigns
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National or regional disruptions
may require additional processing or delivery time.
Courier operations may also be limited during public holidays.
18. Shipping Charges & Courier Rates
Courier prices in Pakistan can change based on:
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Fuel prices
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Government taxes
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Courier company tariffs
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Parcel weight
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Delivery destination
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COD value
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Remote-area charges
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Fuel surcharges
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Business/corporate account rates
Therefore, the shipping rates mentioned on this page are general estimates and may change without prior notice. Current courier tariffs should be confirmed at the time of shipment.
19. Customer Responsibility
To ensure smooth delivery, customers are requested to:
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Provide a complete and accurate address.
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Provide an active phone number.
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Answer courier calls.
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Keep the COD amount ready when applicable.
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Be available during the expected delivery period.
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Check the parcel condition upon delivery.
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Contact us promptly if there is an issue.
20. Contact Us
If you have any questions regarding your shipment, delivery, tracking, or shipping charges, please contact us:
Kafur Fragrances
📧 Email: kafurattarperfumes@gmail.com
📞 Phone: 03106343795
📍 Address: Main Bazar Awan Market, Lahore, Pakistan
We are always happy to assist you with your order.
Thank you for choosing Kafur Fragrances.
Kafur Fragrances — Your Signature, Your Scent.